Overview

What You'll Do

Hardware Deployment & Setup
- Image, configure, and deploy laptops, desktops, and mobile phones according to HealthEdge's standard build specifications
- Define setups for new hires including hardware, peripherals, monitors, docking stations, and initial software configuration
- Perform hardware upgrades including memory, storage, and component replacements as needed
- Execute device refresh and end-of-life replacement activities on a scheduled basis

In office & Deskside Support
- Provide deskside support for hardware issues that cannot be resolved remotely by T1 or T2 analysts
- Diagnose and repair hardware failures including component replacement and warranty coordination with vendors
- Support conference room and AV technology including displays, video conferencing equipment, and room peripherals – installation, configuration, and troubleshooting
- Manage printer infrastructure including installation, configuration, consumables, and basic troubleshooting
- Assist with basic network drops, cable management,



and physical infrastructure tasks in coordination with the Network Engineering team

Asset Management & Inventory
- Maintain accurate asset records in the CMDB for all hardware under management – check-in, check-out, transfer, and disposition
- Manage on-site hardware inventory including stock levels, storage, and reorder coordination with the EUC & Asset Management team
- Process hardware returns, surplus, and end-of-life equipment through secure disposal and recycling procedures
- Apply and maintain asset tags on all managed devices in accordance with HealthEdge's asset tracking standards

Remote Employee & Shipping Support
- Coordinate shipping and receiving of hardware for remote employees – new hire kits, replacements, and returns
- Package and ship devices securely, tracking shipments and resolving logistics issues
- Support remote diagnostic efforts in coordination with T1/T2 to determine when hardware replacement is needed vs. a

📌 Workspace Support Technician (Thiruvananthapuram)
🏢 HealthEdge
📍 Thiruvananthapuram