The CRM Executive manages customer relationships by maintaining customer records, responding to customer inquiries, following up on leads, and ensuring a positive customer experience.
Key Responsibilities:
- Maintain and update customer information in the CRM system.
- Respond to customer inquiries and provide timely support.
- Follow up with customers on leads, orders, and service requests.
- Coordinate with sales and other departments to resolve customer issues.
- Generate basic CRM reports and track customer activities.
- Ensure data accuracy and confidentiality.
- Support customer retention and satisfaction initiatives.
Requirements:
- High school diploma or bachelor's degree (preferred).
- Basic computer skills, should know to write emails and familiarity with CRM software.
- Positive communication and should be soft spoken.
- Attention to detail and ability to work in a team.
- Should be able to speak in English, Hindi and Gujrati.
Preferred Skills:
- Previous experience in customer service or CRM.
- Knowledge of Microsoft Office (Excel, Word, Outlook).
- Problem-solving and interpersonal skills.