Overview

What We Need From You:
- Own the full hardware lifecycle for laptops, mobile devices, peripherals, and other end user equipment across all global offices
- Establish and maintain standards for device provisioning, imaging, deployment, refresh cycles, and decommissioning
- Manage vendor relationships for hardware procurement, warranties, and repairs
- Oversee shipping, receiving, and inventory tracking for equipment across geographies
- Partner with the IT Service Desk to ensure timely hardware support and escalation resolution
- Lead the organization's ITAM practice, ensuring accurate tracking of all hardware and software assets across their full lifecycle
- Own software license inventory, entitlement tracking, and compliance reporting – including optimization of license utilization to reduce waste and cost
- Drive software audit readiness and support responses to vendor audit requests
- Define and enforce ITAM policies, procedures, and governance standards
- Identify and implement cost-saving opportunities through license harvesting, right-sizing,



and contract consolidation
- Own the CMDB, ensuring accurate, complete, and up-to-date configuration item (CI) records across hardware, software, and related assets
- Work with the Director of Global IT Support to define and enforce CI naming conventions, data standards, and CMDB governance policies
- Produce regular data quality reports and drive continuous improvement in CMDB accuracy and coverage
- Lead, mentor, and develop a globally distributed team of 7 – 4 based in India, with direct reports also located in the Philippines, Mexico, and the US
- Set transparent goals, provide regular feedback, and conduct performance reviews
- Build team capacity through hiring, cross-training, and skills development
- Define and track KPIs across hardware SLOs, asset data quality, and license compliance
- Contribute to budget planning for hardware refresh cycles, software licensing, and AV infrastructure
- Own the management, m

📌 Asset Manager (Chennai)
🏢 HealthEdge
📍 Chennai