Immediate to 15days Notice Period is Preferred

Description
- Provides proactive user helpdesk services to inbound customer service requests. Diagnoses and resolves hardware, software, and network-related issues, performs software distribution, creates and updates tickets, and works with customers to ensure appropriate levels of engagement and communication. Uses available tools and resources, including remote support tools, to accomplish tasks and deliver exceptional customer service.

Responsibilities
- Answers inbound customer calls and/or transforms information from any customer service channel into the ticketing system.
- Uses remote support tools to troubleshoot, analyze, and resolve hardware, software, operating system, and network-related issues.
- Performs hands-on troubleshooting of desktops, laptops, peripherals, printers, mobile devices, and enterprise applications.
- Troubleshoots and resolves issues related to DNS, DHCP, TCP/IP protocols, network connectivity, routers, switches, and end-user computing environments.




- Escalates unresolved issues according to established procedures and keeps customers informed.
- Collaborates with global teams and supports users across multiple regions and time zones.
- Ensures high levels of customer satisfaction through effective communication and timely incident resolution.

Required Qualifications
- Education or equivalent work experience required.
- Must have 1-3 years of relevant Service Desk, Technical Support, Helpdesk, or Desktop Support experience.
- Robust hands-on troubleshooting experience in hardware, software, operating systems, Microsoft applications, and network-related issues.
- Good understanding of DNS, DHCP, TCP/IP protocols, networking fundamentals, routers, switches, and connectivity troubleshooting.
- Exposure to supporting users in a global service delivery environment.
- Strong communication, analytical, problem-solving, and customer service skills.
- Must be willing to work in rotational shifts

📌 Walk-in || Level1 Technical Support Associate (Hyderabad)
🏢 Diebold
📍 Hyderabad