Role Overview
The Head of Operations will own end-to-end performance across all Reelscafe outlets, ensuring operational excellence, profitability, and consistent customer experience. This role is responsible for driving unit-level P&L;, people performance, SOP adherence, and local market growth.

Key Responsibilities
- Business & P&L; Ownership
- Own and drive unit-level P&L; across all outlets
- Ensure achievement of revenue, cost, and profitability targets
- Optimize food cost, labor cost, and controllables
- Drive same-store sales growth through operational excellence
- Multi-Unit Operations Management
- Oversee day-to-day operations across all outlets
- Conduct regular outlet visits, audits, and performance reviews
- Ensure consistent customer experience and service standards
- Identify operational gaps and implement corrective actions
- SOP Execution & Compliance
- Ensure strict adherence to all SOPs across outlets
- Build daily monitoring systems to track compliance
- Implement checklists, audits, and performance scorecards




- Work closely with Training Head to continuously refine SOPs
- Team Leadership & People Management
- Lead manpower planning across outlets
- Drive hiring in collaboration with HR
- Ensure effective onboarding and continuous performance management
- Build a high-performance culture with accountability
- Coach outlet managers and create future leaders
- Performance Tracking & Analytics
- Develop and monitor daily, weekly, and monthly dashboards
- Track KPIs such as: Sales per outlet, Average ticket size, Table turns / throughput, Customer feedback & ratings, Wastage & variance
- Drive data-based decision-making
- Local Store Marketing (LSM)
- Plan and execute local marketing initiatives
- Collaborate with Marketing for campaigns and activations
- Drive community engagement initiatives
- Develop cutting-edge ideas to increase footfall, build neighborhood connect, and create repeat customers
- Cross-Functional Collaboration
- Work closely with Trai

📌 Operations Head (Delhi)
🏢 Altraize
📍 Delhi