Skill Set Required :

Sound judgment and decision making

Solid investigation skills

Effective listening skills

Excellent verbal and written communication skills

Demonstrate proficiency in attention to detail

Ability to overcome objections from customer as well within departments

Primary Responsibilities :
- Resolve and respond through call & email to customer requests/complaints related to various products and services
- Gather and analyze current and historical data from customer records to respond to service requests/complaints
- Follow-up with key contacts from other departments to ensure timely resolution of requests/complaints
- Meet metric expectations including NPS (Net Promoter Score), Productivity & Quality goals
- Appropriately prioritize and organize tasks to meet TAT Adherence




- Take control of customers complex request/complaint and provide resolution and response by co-ordinating with other departments
- such as Operations, Collections, Sales, Banking, Fraud, Credit & IT
- Identify & record root cause of each request/complaint for further analysis
- Regular follow-ups with customer & within department for resolution

Preferred Experience :

Previous experience in Complaints/Requests Management in NBFC/Bank

Relevant Experience :

1 to 3 Years in managing requests/complaints

Meet - Vidya Jadhav

Regards,

Pushpa Koli

[email protected]

📌 Walk-in || Tata Capital is Hiring For (Thane)
🏢 Tata Capital
📍 Thane