Duty Manager

Z Hotels | Zolo

Own the guest journey. Lead the hotel. Deliver consistency at scale.

Why this role exists

Z Hotels is scaling — and the front office is where service promise meets operational reality.

Every guest interaction — from arrival to departure — is shaped at the front desk.

If the experience is inconsistent, if escalations are mishandled, if the team is not aligned — guest trust breaks instantly.

As occupancy increases, the challenge is not just handling volume — it is maintaining service consistency, operational discipline, and team performance across every shift.

This role exists to ensure the front office operates as a controlled, high-performing, guest-centric unit — every single day.

Your mandate is explicit:
- Own the end-to-end guest experience at the property
- Build and continuously upgrade front office team capability
- Enforce SOPs with zero tolerance for execution gaps
- Handle escalations with speed, authority, and clarity
- Protect revenue, ratings, and repeat experience

This is not a supervision role.



It is ownership of the hotel and its outcomes.

About Zolo and Z Hotels

Finding dependable accommodation has historically been fragmented and inconsistent.

People settled for compromises because the system offered few trustworthy options.

Zolo reimagined living and hospitality as a connected journey.

Zolo Coliving simplifies urban living.

Z Vacations enables meaningful travel experiences.

Z Hotels serves the modern traveler with consistency, warmth, and operational discipline.

Today, over 100,000 people trust Zolo across different phases of life.

Our ambition is to build the most trusted living and hospitality ecosystem for the new generation by partnering deeply with property owners who think long term.

What you will be responsible for

1. Own Guest Experience & Service Outcomes
- Take end-to-end ownership of the guest journey from arrival to departure
- Monitor guest feedback and reviews daily and act on insights
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📌 Duty Manager (Bengaluru)
🏢 Zolo
📍 Bengaluru