Job Title-
Field Service Coordinator

Location-
Mohali

We're looking for a
Field Coordinator
to drive day-to-day field operations across our assigned region — ensuring technician readiness, workforce utilization, operational compliance, and seamless service delivery. You'll be the primary operational point of contact for Field Technicians (FTs) and CIC resources, working closely with Regional Managers, Service Desk, Talent Acquisition, and other internal stakeholders to keep SLAs on track and customers supported.

Key Responsibilities-

Field Operations Coordination
- Coordinate daily field operations to ensure timely ticket execution and SLA compliance
- Monitor technician availability and support productive engineer allocation
- Follow up on open tickets, pending activities, and customer commitments
- Support daily operational reviews and provide status updates to management

Technician Coordination & Workforce Management
- Maintain regular communication with Field Technicians (FTs) and CIC engineers
- Monitor technician utilization and identify workload or coverage gaps




- Coordinate technician onboarding, induction, and operational readiness
- Track technician availability, leaves, holidays, and shift coverage
- Ensure engineers have required tools, access, certifications, and customer-specific compliance before deployment

Operational Governance & Compliance
- Ensure adherence to customer SOPs, operational processes, and company policies
- Maintain technician records — certifications, BGV status, skill matrix, tool inventory, mandatory compliance
- Monitor FFA compliance, ticket documentation quality, and operational accuracy
- Support internal audits and compliance reporting

Transition & Onboarding Support
- Support customer transition activities from planning through BAU handover
- Coordinate technician readiness for new customer onboarding
- Track transition milestones, ensuring all prerequisites are completed before Go-Live
- Support successful handover fro

📌 Coordinator (Sahibzada Ajit Singh Nagar)
🏢 AVASO Technology Solutions
📍 Sahibzada Ajit Singh Nagar