- Robust understanding of ServiceNow platform capabilities and release cadence.
- Hands-on with Flow Designer, IntegrationHub, and scripting (Glide/JavaScript) as relevant to the role.
- Experience working in Agile/Scrum with solid documentation and collaboration skills.
- Excellent stakeholder communication and problem solving.
- Deep knowledge of ITIL/IT4IT processes and value stream mapping.
- Ability to translate business goals into measurable KPIs and acceptance criteria.