Role: Team Lead Operations
Industry: BPO Process: Inbound customer service
Notice Period: Only Immediate joiners to 30 days notice
5 *days working with 24/7 rotational shift.*
- Looking a candidate with overall Minimum 2-8 years of experience in those as a TL for International Voice Process should at least 1.5 year on paper.
- E-Commerce Domain Experience - Added advantage.
- Good communication and Strong Team Handling skills.
- KPI/KRA/Attrition/Shrinkage/Occupancy/CSAT/DSAT/SLA/AHT.
- Graduation - Mandate
- Should have prior experience of handling Voice Process.
- Responsible for meeting the SLA targets
- Excellent real time management skills
- Ensure schedule adherence and create an encouraging team setting.
Interested can share resume on -
[email protected]
📌 Opening For Team Lead (Chennai)
🏢 Hexaware Technologies
📍 Chennai