At Shaadi.com, our Sales and Customer Success teams are the frontline heroes who make "Togetherness" happen ️. As the Associate Manager - HRBP, you will be the strategic partner for our large-scale internal processes. Your mission is to drive productivity, manage high-volume talent, and ensure our BPO and Sales divisions are the most engaged and high-performing teams in the industry

What You'll Do: (The Operational Engine) ️
- High-Volume Partnering: Act as the dedicated HR partner for our Sales, Customer Service, and Retention teams . You’ll navigate the unique challenges of a quick-paced, target-driven environment .
- Attrition & Retention Command: We "Go Deep" into the data . You will analyze attrition trends and implement "Laser-focused" retention strategies to keep our top performers motivated .
- Performance & Incentives: Work closely with HODs to manage KPIs, CSAT scores, and sales targets . You'll ensure our performance-linked incentives are driving the right behaviors .
- Employee Relations & Grievances: Manage large-scale employee relations with empathy and fairness ️.



You are the go-to person for maintaining a healthy, "Abuse-free," and professional work culture ️.
- Culture on the Floor: Drive engagement activities that resonate with a large frontline workforce . From "Traditional Shaadi Welcomes" to floor-wide celebrations, you make work fun
- Roster & Compliance: Support leaders in managing shift rotations and ensuring all operational HR compliance standards are met ️ .

What You Will Bring: (The Operations Expert)
- Experience: 4–9 years of HRBP experience, specifically within a BPO, KPO, or high-volume Sales environment ️.
- Domain Knowledge: You understand the "vibe" of a calling center—you know how to handle volume, shifts, and the high-energy demands of sales teams .
- Education: MBA in HR from a reputed institute .
- Mindset: A "Bias for Action." You don't wait for things to happen; you "Make it Happen" by being present on the floor and accessibl

📌 Associate Manager (Delhi)
🏢 Shaadi.Com
📍 Delhi