- Review and analyze customer enquiries received through Call Center, Email Channel, and Chola One platform.
- Accurately classify customer cases as Service Requests (SRs) or Customer Requests (CRs) based on the nature of the enquiry.
- Initiate and coordinate follow-up actions with relevant internal stakeholders to ensure timely resolution.
- Monitor pending cases and proactively follow up with stakeholders for status updates.
- Contact stakeholders through calls and other communication channels when responses are delayed or unavailable.
- Communicate with customers to provide updates on the progress and status of their requests.
- Preparing a draft response for the customer.
- Get the draft responses approved from the PNO/IO before final communication.
- Send approved responses to customers within the prescribed turnaround time.
- Update case details in the Suit CRM system and ensure timely closure of SRs and CRs upon resolution.

📌 Walk-in || Customer Support Executive (Chennai)
🏢 Chola
📍 Chennai