O2C Collection Specialist - B2B CollectionsExperience

4–7 Years

Work Location

Info Park,Kochi - Work from Office

Shift

Night Shift (US Shift)

Job Summary

We are seeking an experienced O2C Collection Specialist with 4–7 years of hands-on experience in B2B Accounts Receivable Collections. The ideal candidate will possess robust expertise in managing customer portfolios, driving collections, resolving disputes, reducing aged receivables, and improving cash flow. The role requires excellent communication, stakeholder management, and analytical skills to support the end-to-end Order-to-Cash (O2C) process.

Key Responsibilities
- Manage end-to-end B2B collections for assigned customer accounts.
- Conduct collection activities through calls, emails, and customer interactions to ensure timely payment of outstanding invoices.
- Review and analyze aging reports, prioritize collection efforts, and reduce overdue balances.
- Investigate and resolve billing, invoicing, and payment disputes by coordinating with internal stakeholders.




- Maintain strong customer relationships while negotiating payment commitments and collection plans.
- Monitor delinquent accounts and escalate critical issues as per defined procedures.
- Perform account reconciliations and support resolution of unapplied cash and deduction-related issues.
- Collaborate with Sales, Billing, Customer Service, and Finance teams to improve collections and cash flow.
- Prepare and maintain collection reports, aging analysis, collection forecasts, and performance metrics.
- Ensure compliance with company policies, internal controls, and customer contractual requirements.
- Identify and recommend process improvements to enhance collection efficiency and reduce DSO.

Required Skills & Qualifications
- Bachelor's Degree in Finance, Accounting, Commerce, Business Administration, or a related Finance discipline (Mandatory).
- 4–7 years of experience in O2C / Accounts Receivable B2B Collections.
- Strong understanding o

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