Job Description: Sr Support Engineer 1

Other Comparable titles: Techno-Functional Support Analyst

Overview
Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor’s “Best Places to Work”

Seeking an astute individual that has a robust techno-functional foundation with strong Application Support Experience in TMS or Supply Chain Domain.

Scope
Deliver flawless application support to Blue Yonder customers by resolving complex solution issues

Drive, as a lead SME, resolution of escalated and complex solution issues in collaboration with multiple Blue Yonder and customer stakeholders.

Implement “Advanced Quality Prevention” plans to improve solution and service reliability

Deepen competency on end to end solution architecture, performance engineering and relevant SaaS tools OR business processes and industry domain

Own customer solution and enhances solution stability and service quality eventually enabling increase in customer satisfaction, consumption and adoption of the service





Engage early in customer implementation projects to provide solution design and architecture inputs from operability and reliability perspectives and to ensure seamless delivery continuum into Operate through phased go-lives.

Act as a Senior solution SME providing mentorship to Support Engineers, delivering product/technical trainings and supporting in improving capability and delivery quality of the team.

Our Current Technical Environment
i. Demonstrates strong technical expertise as required to support concerned solution, for e.g.,
- DBMS (ex: SQL, Oracle) for application support; writing, reviewing, and improving queries, procedures etc.
- Code debugging
- Platform support engineering (ex: API and/or Mulesoft integration troubleshooting)
- Troubleshooting Mobile application issues

ii. Demonstrates strong expertise in contemporary SaaS technical toolsets like AppDynamics, Splunk etc.:
- to monitor application health and to investigate applicati

📌 Senior Support Engineer 1 (Bengaluru)
🏢 Blue Yonder
📍 Bengaluru