We are looking for a Support Executive to help customers with product and technical issues and ensure quick resolution.
Responsibilities
- Handle customer queries through calls, chats, emails, and tickets.
- Understand and resolve customer issues.
- Guide customers on product features and usage.
- Troubleshoot basic technical and product-related issues.
- Identify and report bugs to the technical team.
- Coordinate with Development and QA teams when required.
- Follow up on pending tickets and ensure timely resolution.
- Maintain support tickets and documentation.
- Create FAQs and knowledge-base articles.
- Learn current product features and updates.
- Handle urgent issues professionally.
Requirements
- 0–3 years of experience in Customer Support, Technical Support, or Product Support.
- Good communication and problem-solving skills.
- Basic knowledge of computers and software applications.
- Willingness to learn new products.
- Good customer-handling skills.
- Basic SQL/API knowledge is an added advantage.
- Experience in SaaS, ERP, POS, Retail, or F&B; software is an added advantage.