Company: ARK Abroad
Position: Client Engagement Intern
Employment Type: Internship
Work Mode: Remote
Experience: Freshers / 0–1 year
Duration: 3–6 Months
Location: Remote / Work from Home
About ARK Abroad
ARK Abroad is an overseas education and career guidance organization helping students and professionals explore international education opportunities. We work closely with aspiring students to understand their goals, provide relevant guidance, and support them throughout their journey.
We are looking for an enthusiastic and people-oriented Client Engagement Intern who can build meaningful relationships with prospective students, understand their requirements, and ensure a smooth and positive client experience.
Key Responsibilities
- Connect with prospective students through calls, WhatsApp, Instagram, LinkedIn, and other communication channels.
- Understand students' academic background, career goals, preferred countries, courses, and requirements.
- Respond to client queries professionally and provide accurate initial information.
- Follow up consistently with prospective clients and maintain regular communication.
- Build robust relationships with leads and keep them engaged throughout the counselling process.
- Coordinate with the counselling/admissions team to ensure timely handover of qualified leads.
- Maintain accurate records of conversations, follow-ups, lead status, and client requirements.
- Update CRM/lead trackers on a regular basis.
- Schedule counselling calls or meetings between prospective students and the relevant team members.
- Identify potential high-intent leads and escalate them to the appropriate team.
- Collect client feedback and share recurring concerns or requirements with the team.
- Meet daily/weekly engagement and follow-up targets.
- Represent ARK Abroad professionally across all communication channels.
Required Skills
- Excellent verbal and written communication skills.
- Strong interpersonal and relationship-building abilities
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