As a Team Lead Collections at Branch International, you will own and drive end-to-end collections programs and campaigns across in-house and third-party collection partners.
This is a B3-level role focused on strategic ownership, project execution, and stakeholder management, with direct accountability for improving delinquencies, optimizing cost-to-collect, and ensuring compliance at scale.
You will manage complex collections initiatives—from campaign design and vendor strategy to execution tracking and post-launch optimization—while mentoring junior analysts and acting as a key thought partner to Product, Tech, Compliance, and Legal teams. This role requires a solid blend of data-driven problem solving, vendor leadership, and program management.

Responsibilities
1. End-to-End Collections Program & Campaign Ownership
- Own design, execution, and optimization of multiple collections campaigns across delinquency buckets (early, mid, late, write-off).
- Translate business objectives into clear project plans, including scope, timelines, KPIs, risks, and success metrics.




- Drive pilot programs and scale successful initiatives across portfolios and geographies.
- Lead bucket-level strategy including allocation logic, payout structures, channel mix, and treatment optimization.
- Conduct post-campaign deep dives to assess impact on net flows, roll rates, delinquencies, and cost efficiency.

2. Agency Strategy, Governance & Performance Leadership
- Own the agency ecosystem strategy including onboarding, allocation, performance governance, and exits.
- Lead agency weekly performance reviews, performance calibrations, and payout discussions.
- Define and track clear success metrics for agencies including productivity, quality, compliance, and customer experience.
- Make data-backed recommendations on vendor selection, allocation optimization, and incentive redesign.
- Ensure agencies consistently adhere to Branch and govt. body compliance standards, scripts, and regulatory

📌 Collections Lead (Mumbai)
🏢 Branch International
📍 Mumbai