Technical Services Manager (TSM) -7+ yrs exp-Immediate Joiner-Pan India

We are looking for an experienced
Technical Services Manager (TSM)
to serve as a trusted technical advisor for SAP Enterprise Cloud Services customers. The TSM will drive cloud transformation initiatives, SAP upgrade programs, migration projects, and operational excellence across complex SAP landscapes.

This role requires robust expertise in
SAP Basis, SAP HANA, SAP S/4HANA, cloud technologies, upgrades, migrations, and ECS operations
. The ideal candidate will collaborate with customers, SAP engineering teams, cloud providers, and internal stakeholders to ensure successful project execution while maximizing business value and customer satisfaction.

Key Responsibilities

Technical Service Management
- Act as the primary technical advisor and trusted partner for assigned SAP ECS customers.
- Deliver proactive technical service management to improve customer outcomes and satisfaction.
- Manage day-to-day SAP ECS service delivery and operational governance.




- Lead service review meetings and continuous improvement initiatives.
- Ensure compliance with SLAs, operational standards, and SAP best practices.
- Provide executive-level reporting, stakeholder management, and technical governance.

SAP Upgrade & Transformation Projects
- Lead end-to-end SAP upgrade projects across SAP ECS customer landscapes.
- Manage SAP S/4HANA, SAP HANA, SAP NetWeaver, Kernel, and Operating System upgrade activities.
- Conduct technical assessments, upgrade planning, risk management, and execution.
- Coordinate testing, cutover planning, go-live support, and post-upgrade stabilization.
- Drive infrastructure modernization and platform upgrade initiatives.

Cloud Migration & RISE with SAP
- Lead cloud transformation and migration projects into SAP ECS and RISE with SAP environments.
- Manage migration initiatives from on-premise landscapes to hyperscaler platforms including:
- Microsoft Azure
- Amazon Web Services (AWS

📌 Technical Services Manager (Bengaluru)
🏢 Tech Mahindra
📍 Bengaluru