Job Description – Logistics Executive

Position: Logistics Executive

Department: Operations & Logistics

Employment Type: Full-Time

Experience: 1–3 Years preferred

Location: Delhi NCR

Role Overview

We are looking for a Logistics Executive who can independently handle domestic and international shipments, courier coordination, customer support, NDR management, and logistics-related complaints.

The candidate should have robust hands-on knowledge of Shiprocket, DTDC, DHL, ShipGlobal, and other courier/delivery panels, along with an understanding of international shipping processes and Incoterms.

Key Responsibilities

Manage daily domestic and international orders from dispatch to successful delivery.

Handle Shiprocket, DTDC, DHL, ShipGlobal, and other courier/logistics panels.

Track shipments and proactively follow up on delayed or stuck shipments.

Manage NDR (Non-Delivery Report) cases and coordinate with customers/courier partners for successful delivery.

Handle RTO, delayed deliveries, lost/damaged shipments, and delivery exceptions.





Confirm orders with customers through phone/WhatsApp and verify delivery details.

Handle customer queries and complaints related to shipping and delivery.

Raise tickets with courier partners and follow up until complete resolution.

Draft professional email complaints, escalations, and follow-ups with courier companies.

Coordinate with courier partners for domestic and international shipments.

Manage international shipping documentation and shipment requirements.

Understand international shipping terms including DDP (Delivered Duty Paid) and DDU (Delivered Duty Unpaid).

Coordinate regarding customs, duties, taxes, delivery exceptions, and international shipment issues.

Maintain accurate shipment and order records.

Update and manage logistics data using MS Excel and Google Sheets.

Coordinate with internal teams for dispatches, returns, replacements, refunds, and customer issues.

Ensure all logistics operations are c

📌 Logistics Executive (Janpath)
🏢 ramaya
📍 Janpath