About the Role

Position
: Manager, Operational Excellence, Tattva Wellness Spa

Location:
Gurgaon - This is a work from office role

Salary Range:
INR 8 - 9 Lacs per annum

Eligibility: 5 - 6 years experience

Our brand: www.tattvaspa.com

Apply to this post on LinkedIn or drop us your resume on
Whatsapp +919910803550
or email at
[email protected]
with the title - Operational Excellence Manager.

Tattva is looking for a Manager – Operational Excellence, to lead back-end spa standards development, SOP development, quality audits across our spa network, based out of our Head Office.

This role is ideal for someone from a solid hospitality, F&B;, or retail operations background who has led brand standards and audit functions at scale. Management graduates looking to build a career in hospitality and having an eye for the finer details are also welcome to apply.

Why this role:

You'll be the custodian of what "Tattva Spa standard" means — from the linen on the table to the protocol the therapist follows to the audit score at a partner hotel.



If you've spent your career making sure standards don't slip once you look away, this is that role, at brand-HO scale.

Key Job Responsibilities

*Spa Standards Development & Execution*
- Develop and maintain SOPs across spa ambience, guest journey and service operations.
- Create SOPs for new product launches, initiatives, and process changes
- Drive execution and adoption of updated SOPs across all spa locations in collaboration with L&D; team
- Upgrade brand elements — linen, beds, uniforms, tools, ambience — to consistent standards
- Partner closely with marketing, projects, operations, and training teams to embed standards into every new launch or upgrade

*Quality Audits & Compliance Management*
- Design and run audit frameworks (monthly, quarterly, annual) across the network
- Manage internal and external audits, including hotel-partner audits
- Evaluate SOP adherence, hygiene standards, therapist protocols, and gue

📌 Operational Excellence Manager, Tattva (Gurugram)
🏢 Tattva Wellness
📍 Gurugram