Roles and Responsibilities :
- Handle customer inquiries via phone calls, emails, or chats in a qualified and courteous manner.
- Resolve customer issues promptly and efficiently while maintaining high levels of accuracy.
- Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.
- Collaborate with team members to achieve shared goals and objectives.
Job Requirements :
- 0-3 years of experience in BPO/Call Centre environment.
- Strong communication skills with excellent verbal fluency in English language.
- Ability to work on blended processes (voice & non-voice) including domestic processes.