Architected structured job description for easy HR team sharingArchitected structured job description for easy HR team sharingIT Hardware & Software Engineer – L2 (Roles & Responsibilities)Position Summary

An L2 IT Hardware and Software Engineer provides second-tier technical support, hands-on troubleshooting, and infrastructure maintenance across hardware, software, network security, and cloud environments. This role requires independent problem-solving, escalation handling from L1, and ownership of IT asset lifecycle management.

Key Roles & Responsibilities1. Hardware & Software Troubleshooting
- Diagnose and resolve complex hardware issues (desktops, laptops, servers, printers, peripherals) escalated from L1 support.
- Troubleshoot OS-level and application-level software issues (Windows/Linux/macOS, drivers, patches, compatibility conflicts).
- Perform root cause analysis (RCA) for recurring incidents and implement preventive fixes.
- Coordinate with OEM vendors for warranty repairs and hardware replacements.




- Maintain incident/ticket records with resolution details for knowledge-base building.

2. Installations & Configuration
- Install, configure, and deploy desktops, laptops, servers, and peripheral devices.
- Perform OS installation, imaging, and software deployment across the organization.
- Set up recent user workstations, including hardware provisioning and standard software stack installation.
- Configure network devices (switches, routers, access points) as required at the endpoint level.
- Ensure all installations comply with organizational IT policies and security baselines.

3. Firewall Maintenance
- Monitor and maintain firewall rules, policies, and access control lists (ACLs).
- Perform regular firewall firmware/software updates and patching.
- Investigate and respond to firewall alerts, blocked traffic, and potential intrusion attempts.
- Support firewall configuration changes for new applications, VPNs, or remote access requirements.
- Maintain do

📌 IT engineer Hardware and Software (Ondipudur)
🏢 Countai Private
📍 Ondipudur