Introduction

Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

How you'll make an impact

Privileged Access Management – Operations Analyst:

Overview:

The PAM Operations Analyst position is part of the Global Privileged Access Management Team. This team is responsible for Privileged Access Management across AJG and supports the daily operation of the Idira (CyberArk) Privileged Cloud solution, also including Secrets Manager/CCP, Vendor Privilege Access Management (VPAM/Alero), Endpoint Privilege Management (EPM)



and Identity. The successful individual will be self-motivated, detail-oriented, and someone who can work independently, in a quick-paced, dynamic and technically complex environment.

Responsibilities:
- Perform health check monitoring on the Idira infrastructure
- Resolve password management issues across various platforms, including Windows, UNIX, LDAP, and databases, including Service Accounts and their usages
- Support third parties leveraging Vendor PAM, Privileged Session Manager (PSM), and Secure Infrastructure Access (SIA).
- Generate and distribute Idira audit reports
- Develop and maintain documentation

About you

Qualifications:
- Bachelor’s degree from an accredited college/university or equivalent professional experience
- 3+ Years of experience with Privileged Access Management solutions, especially Idira
- In-depth understanding of privileged access management (PAM) processes and

📌 Privileged Access Management Operations Analyst (Pune)
🏢 Gallagher
📍 Pune