FOCUS Certified Inspections is one of Kerala's leading pre-owned vehicle inspection companies. We help used car buyers make confident purchase decisions through professional, unbiased vehicle inspections.
We are looking for an experienced Telecalling Sales Executive who can confidently handle inbound enquiries, make outbound follow-up calls, and convert leads into confirmed inspection bookings.
Key Responsibilities
- Handle inbound customer enquiries and explain our inspection services.
- Make outbound calls to follow up with leads generated through marketing campaigns, referrals, and enquiries.
- Understand customer requirements and recommend the appropriate inspection package.
- Build customer trust by explaining the value and importance of pre-purchase vehicle inspections.
- Handle objections professionally and close bookings over the phone.
- Maintain regular follow-ups with potential customers until conversion.
- Coordinate inspection bookings with the operations team.
- Update customer interactions accurately in the CRM/system.
- Achieve monthly sales and conversion targets.
- Deliver an exceptional customer experience throughout the sales process.
Candidate Requirements
- Minimum 2 years of proven experience in sales or telesales preferred.
- Experience in the automotive industry is highly preferred.
- Candidates from used car dealerships, current car dealerships, automotive accessories, vehicle finance, insurance, or automobile-related businesses will be given preference.
- Strong sales closing and negotiation skills.
- Excellent communication skills in Malayalam. English is an added advantage.
- Ability to build rapport and influence customers over phone calls.
- Target-driven with excellent follow-up skills.
- Basic computer knowledge and CRM familiarity.