Sterling Outsourcing is a global BPO and outsourcing company specializing in Customer Experience, Credit Control, Debt Recovery, Finance & Accounting, and back-office solutions. With a growing presence in India, we help businesses improve efficiency, enhance customer experience, and scale seamlessly.

*Note we are hiring for our client based out in Thane.*
- Rotational shifts and rotational offs
- Most likely Night shift
- Upto 41k in hand for best suitable candidates

Job description:
- Handle customer queries and provide accurate, timely resolutions.
- Handhold customers throughout the process, ensuring a smooth and positive experience.
- Demonstrate empathy and understanding while addressing customer concerns.
- Maintain high standards of quality, accuracy, and customer service.
- Follow defined processes, policies, and compliance requirements.
- Maintain professionalism and composure while handling sensitive customer interactions.

Requirements:
- Excellent English communication skills
- Comfortable handling voice calls
- Willingness to work in
US shifts
- Minimum 6 months of Voice background
- Prior US Healthcare/BPO experience preferred

📌 Customer Service Agent (Thane)
🏢 Sterling
📍 Thane