acts as the primary contact for wellness clients, managing appointment bookings, explaining therapies and packages, and resolving guest feedback. This role blends hospitality, communication, and basic database tracking to ensure a relaxing and seamless client experience.

Job Summary

We are seeking a polite, energetic, and customer-focused Customer Support Executive to join our spa and wellness team. You will handle inbound and outbound client communications, schedule appointments, promote special wellness packages, and maintain positive, long-term client relationships.

Key Responsibilities
- Appointment Scheduling: Manage, schedule, confirm, and reschedule spa appointments based on therapist availability and client preferences. [1, 2]
- Inquiries & Service Promotion: Answer phone calls, WhatsApp messages,



and emails to explain spa treatments, wellness packages, memberships, and promotional offers clearly. [1, 2]
- Client Relations: Welcome guests or address post-visit feedback, ensuring a warm, calming, and skilled tone at all times. [1, 2, 3, 4]
- Issue Resolution: Handle guest concerns or complaints patiently and efficiently, coordinating with floor managers when escalations are needed. [1]
- Data Management: Maintain accurate client logs, visit histories, preferences, and daily call/booking records in the system or CRM

Pay: ₹10,522.81 - ₹34,517.72 per month

Work Location: In person

📌 Customer Support Associate (Delhi)
🏢 Elegance
📍 Delhi