Skills:- Convey technical information, To manage and prioritize service requests efficiently., Excellent organizational skills, Proper Knowledge of MS office -Word, XLS, PPT, To work collaboratively with cross-functional teams, including technicians, sales, and support teams, Attention to detail to ensure accuracy in scheduling, documentation, and service delivery,. Perks:ESIC/ Mediclaim, PF, Gratuity, CL, SL, PL etc..
- Qualification:Graduate or Diploma/ B Tech in EE, ME, Automobile.
- Experience:2 to 6 yrs. in same field. Product & Brand To Be Handled. Godrej Forklift, Stacker, Hand Pallet Trolley, Battery operated platform trucks etc..
- Responsible for Service co-ordination for Godrej division. Preparation and monitoring of warranty and AMC visits on weekly & monthly basis. Advance planning on deployment of engineers.




- Co-ordination with Principal's for service and parts related support.
- Technical support to engineers on field issues for resolution.
- Monthly invoicing to Principal and customers against visits and paid jobs.
- Interaction with customers on satisfaction of services rendered and take corrective actions to improve upon.
- Regular meetings with key customers.
- MIS reports on service activity on weekly and monthly basis.
- Monthly service meetings with engineers.
- Call assigning on daily basis.
- New machine registration & SAP entry to Godrej.
- FSR Portal handling & claim submission.
- Handling of AFDC for machine sales

📌 Service Coordinator (Kolkata)
🏢 TRUSTEGIC
📍 Kolkata