Req ID: 61827

Job Function: Engineering

Posting Start Date: 13/08/2026

Posting End Date: 19/08/2026

Division: BT International

Job Location: IND Gurugram Tower C&D;

Advertised Salary: competitive

Recruiter: Aparajita

Career Grade: E

Internal Closing Date: 19th August 2026

About the role:

To manage and administer security technologies for BT and its Global customers.

Provide Level 3 technical support on Security Technologies like Firewalls, Proxies, load balancer, Cloud security. Provide escalation support and liaising with customer representatives or vendors and supporting/directing other support staff where appropriate. On-boarding of new product to operation team and taking contract ownership. Position is based out of Gurgaon‘s Global Security Operational Centre.

Role accountabilities:
- Form an integral part of 24*7 rota to provide security in-life support
- Work on complex incidents, problems and changes within the Operational setting.
- Provide level 3 operational support and own the high priority incident while maintaining the agreed SLA.




- Be the technology SME for specialised product as per contract or business need
- Be the Contract SME obtaining full infrastructure, tools and process knowledge.
- Be the Single point of Contact for design or contract team for any operation query or escalation support

Skills:

Mandatory : Hands-on experience in operation and management of security infrastructure.
- Minimum Troubleshooting experience of 6 years of experience on following products/technologies
- Checkpoint (GAiA, SPLAT, VSX), Cloud Guard
- Next generation Palo Alto
- Cisco Firepower/FTD
- Fortinet Virtual/Appliance
- IPS, Web Application Firewalls
- SASE Products
- Implementation and operation support experience on F5 LTM,GTM, ASM,AFM
- Zscaler, Symantec Cloud proxy solutions
- Understanding of Netskope products
- Understanding of Identity and Access management solution like Forescout, Beyond trust, Okta, CyberArk, Cisco ISE
- Knowledge of SD

📌 Security Professional (Gurugram)
🏢 BT Group
📍 Gurugram