Senior AI/ML Engineer – Conversational AI & Voice Platform (BFSI)

Company: LeadFlowNex AI
Location: Remote / Recent Delhi
Job Type: Full-time
Experience: 5+ years

About LeadFlowNex AI

LeadFlowNex AI is building an advanced Conversational AI Voice Platform for BFSI, designed to automate high-volume outbound customer conversations for banking, lending, insurance, and financial services.

Our platform enables AI voice agents to communicate naturally with customers, understand conversations, collect information, qualify leads, perform eligibility assessment, and trigger business workflows in real time.

We already have a complete software development team covering backend, frontend, integrations, and product engineering.

We are now looking for a Senior AI/ML Engineer to own the AI/ML layer of the platform.

This is a core technical role. You will be responsible for building, training, fine-tuning, evaluating, and deploying the AI models that power our conversational voice platform.

What You Will Own1. AI/ML Model Development




- Design and develop custom AI/ML models for our platform.
- Train, fine-tune, evaluate, and optimize machine-learning and deep-learning models.
- Work with our existing datasets to build production-ready models.
- Perform data preprocessing, feature engineering, labeling validation, and dataset optimization.
- Select appropriate architectures and approaches based on business and technical requirements.
- Build reproducible training and evaluation pipelines.

2. Conversational AI & NLP
- Develop conversational intelligence for AI voice agents.
- Build intent classification, entity extraction, semantic understanding, and conversation-state models.
- Improve understanding of Hindi, English, Hinglish, and other Indian languages.
- Work with LLMs and open-source models for conversational AI.
- Implement prompt engineering, structured outputs, RAG, tool/function calling, and fine-tuning where appropriate.
- Develop methods to reduce hallucination and i

📌 Senior AI/ML Engineer – Conversational AI (Delhi)
🏢 WASAMAAN
📍 Delhi