Role & responsibilities
- Execute operational processes accurately within defined TATs.
- Review, validate, and process case-related information as per SOPs and client requirements.
- Communicate effectively with clients, stakeholders, and internal teams.
- Analyze operational situations, identify exceptions, and resolve issues promptly.
- Manage high-volume calls, emails, and workflow queues while maintaining accuracy and productivity.
- Support escalated issues and ensure timely resolution.
- Assist in training, knowledge sharing, and process guidance.
- Contribute to process improvement initiatives, quality standards, and documentation.
- Perform additional duties assigned by management

Preferred candidate profile
- Minimum 1 year experience in International BPO, Operations, Customer Service, or related process environment.
- Strong verbal and written communication skills.
- Excellent analytical and problem-solving skills.
- Ability to work under pressure and manage multiple priorities.
- Positive interpersonal and teamwork skills.
- Comfortable working with workflow tools, email applications, and MS Office.
- Typing speed of 20 WPM with approximately 85% accuracy prefe

📌 Operations Specialist | International BPO | Mumbai
🏢 First Advantage
📍 Mumbai