Provide technical support for:
- Windows operating systems
- Device drivers and software issues
- Hardware and peripherals (printers, scanners, etc.)
- Basic network connectivity issues
- Diagnose and resolve technical problems efficiently.
- Achieve First Call Resolution (FCR) wherever possible.
- Handle customer concerns professionally and empathetically.
- Maintain high Customer Satisfaction (CSAT) scores.
- Document troubleshooting steps and customer interactions in the ticketing system.
- Escalate unresolved issues according to support procedures.
- Meet productivity and SLA targets.

Required Skills
- Excellent verbal communication skills with active listening ability.
- Solid customer service and interpersonal skills.
- Ability to handle difficult customer conversations and de-escalate situations.
- Knowledge of:
- Windows OS installation, updates, and troubleshooting
- Device drivers and software compatibility
- Hardware and peripheral troubleshooting
- Basic networking (Wi-Fi, LAN, IP configuration)
- Ability to multitask and work in a fast-paced environment.

📌 Service Desk Analyst 1 (Noida)
🏢 Capgemini
📍 Noida