Job Description – Customer Service Representative (CSR)

About Company

Media NV was established in 2014 and is headquartered in North America. We are a multinational company with offices in Ahmedabad and Chandigarh. At Media NV, we believe in working as a family and building innovative products using the latest technologies in the market.

Our team is passionate, driven, and committed to delivering excellence. We combine creativity, technology, and innovation to help businesses grow and build a robust online presence.

Job Details

Designation: Customer Service Representative (CSR)
Location: Ahmedabad
Employment Type: Full-Time
Working Days: Monday to Friday

Educational Qualification

We are looking for candidates with any of the following qualifications:
- BCA / MCA
- B.Tech / M.Tech
- B.Sc IT / BE Computer
- B.Com / M.Com
- LLB
- Any equivalent graduate degree

Roles & Responsibilities
- Maintain a positive, empathetic, and professional attitude toward customers/clients at all times.
- Respond promptly and professionally to customer/client inquiries.




- Communicate with customers/clients through various channels including calls, emails, and chat.
- Acknowledge customer/client concerns and provide appropriate resolutions.
- Understand company products and services thoroughly to answer customer questions effectively.
- Maintain records of customer/client interactions, comments, transactions, and complaints.
- Coordinate with internal teams and colleagues whenever required.
- Provide feedback to improve customer service processes and efficiency.

Required Skills
- Excellent listening and communication skills.
- Strong written and verbal English communication.
- Good interpersonal and problem-solving abilities.
- Ability to stay calm and professional while handling customer concerns.
- Comfortable using computers and customer support tools.
- Positive attitude with a willingness to learn and grow.
- Prior customer service/support experience will be an added advantage

📌 Customer Service Representative (Ahmedabad)
🏢 MediaNV
📍 Ahmedabad