- ServiceNow Product Manager / Business Analyst (HRSD & Employee Workflows) Experience: 6–12 Years Location: Hyderabad Employment Type: Full-Time

Job Summary
We are seeking an experienced ServiceNow Product Manager / Business Analyst with solid domain expertise in HRSD and Employee Workflows. The ideal candidate should have proven experience in driving ServiceNow product initiatives, requirement gathering, stakeholder management, process optimization, and translating business needs into scalable ServiceNow solutions.

The role requires close collaboration with business stakeholders, HR teams, architects, developers, QA teams, and leadership to deliver high-quality employee experience solutions on the ServiceNow platform.

Key Responsibilities

Act as a Product Manager / Business Analyst for ServiceNow HRSD and Employee Workflow initiatives.

Gather, analyze, and document business requirements, user stories, and functional specifications.

Conduct workshops and discussions with HR business stakeholders and technical teams.

Define product roadmap, priorities,



and process improvements for employee experience initiatives.

Drive ServiceNow Implementation And Enhancement Projects Across
HRSD

Employee Center

Employee Lifecycle Events

Case & Knowledge Management

Employee Service Delivery Workflows

Collaborate with development teams to design scalable and user-friendly solutions.

Ensure Alignment Between Business Requirements And ServiceNow Capabilities.
Support sprint planning, backlog grooming, UAT coordination, and release management activities.

Track KPIs, adoption metrics, and platform performance improvements.

Coordinate with cross-functional teams for integrations and enterprise workflows.

Drive continuous improvement and best practices for ServiceNow Employee Experience solutions.

Required Skills
Mandatory Skills

6–12 years of experience in ServiceNow Product Management / Business Analysis roles.

Strong Expertise In
HRSD

Employee Workflows

Employee

📌 Sr. Engineering Program Manager (Hyderabad)
🏢 Providence India
📍 Hyderabad