We are seeking an energetic and customer-focused Sales Executive (International Voice Process) to engage with warm inbound enquiries from parents in the United States.
This is a consultative inside-sales role where your primary objective is to understand each students learning requirements and schedule a Free Diagnostic Live Demo Session with our academic team.
No cold calling. No field sales.
Key Responsibilities
- Contact inbound leads promptly via phone.
- Build rapport with parents and understand their childs academic requirements.
- Explain Udgam Onlines tutoring approach, curriculum alignment, and teaching methodology.
- Address parent queries and build confidence in our academic solutions.
- Schedule and coordinate demo classes with the academic team.
- Follow up through calls, WhatsApp, SMS, and email to maximise demo attendance.
- Maintain accurate lead records and update CRM after every interaction.
- Work closely with counsellors and tutors to ensure a seamless parent experience.
- Achieve monthly targets for demo bookings and qualified conversions.
- Deliver a professional customer experience that reflects the Udgam Online brand.
Key Competencies
- Consultative selling
- Active listening
- Relationship building
- Empathy
- Communication excellence
- Time management
- Attention to detail
- Problem solving
- Target orientation
- Skilled telephone etiquette