Responsibilities:
- Responsible for managing a set of high revenue clients.
- Overseeing complete account management activities at PAN India level.
- Handling queries on business association and facilitate onboarding along with maximizing customer satisfaction through continuous improvement.
- Acquire a thorough understanding of key customer needs and requirements.
- Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition.
- Driving important KPIs across other teams like operations, finance and tech to deliver the best experience for the client.
- Manage the delivery of service for assigned accounts.
- Day to day interaction with clients regarding their business requirements.
- Meeting client on a regular interval on performance, load increment, relationship building.
- Ensure end-to-end tracking of shipments which are stuck in-transit, DC, Hub and PPC PAN India.
- Ensure cross functional coordination to achieve timely system closure as per the timeline defined by the management.




- Monitor and ensure increase in delivery strike and reduce customer complaint/ escalation and RTO percentage.
- Weekly review with key customers on our service standard and related improvements.
- Share timely and accurate monthly MIS reports with the senior management team and reporting.

Requirements:
- Bachelor's degree in business administration, marketing or a related field.
- Proven experience in key account management or sales roles, preferably in the courier or logistics industry.
- Excellent communication and interpersonal skills to build solid relationships and effectively interact with clients.
- Strong sales and negotiation skills, with a track record of meeting or exceeding sales targets.
- Strategic thinking and problem-solving abilities to develop innovative solutions and address client needs effectively.
- Ability to work independently and as part of a team, collaborating with various departments to ensure client satisfaction

📌 Sr. Key Account Executive (Goregaon)
🏢 Shipyaari1
📍 Goregaon