Colliers is seeking a Techno-Functional Business Analyst to bridge business requirements and technical delivery. This role combines business analysis, user story creation, backlog management, application support, troubleshooting, and stakeholder engagement to ensure successful delivery and continuous improvement of enterprise applications.

Key Responsibilities

Business Analysis & Agile Delivery
- Gather, analyze, and document business requirements.
- Create Functional Requirement Documents (FRDs), user stories, and acceptance criteria.
- Manage and prioritize product backlogs in collaboration with stakeholders.
- Facilitate workshops and support release planning activities.
- Create process flows and data flow diagrams.

Application Support & Troubleshooting
- Analyze and resolve functional and technical application issues.
- Perform root cause analysis for production incidents.
- Investigate application logs, SQL queries, API responses, and configurations.
- Support deployments, testing, and post-release validation.
- Collaborate with development, QA, DevOps,



and infrastructure teams to resolve issues.

Technical Analysis
- Review and troubleshoot application code written in .NET, C#, Java, JavaScript, Angular, or React.
- Analyze APIs and integrations using tools such as Postman and Swagger.
- Support integration troubleshooting across enterprise systems.
- Validate configuration changes and functional fixes.

User Support & Continuous Improvement
- Provide advanced functional support to business users.
- Capture user feedback and recommend enhancements.
- Monitor system performance, usage trends, and adoption.
- Drive continuous improvement initiatives.

Qualifications & Experience
- Bachelor's degree in Information Technology, Computer Science, Business, or a related field.
- 5-8 years of experience in Techno-Functional Business Analysis.
- Experience supporting CRM, ERP, Finance, or Property Management applications.
- Experience working in Agile/Scrum environ

📌 Techno-Functional Business Analyst (Mumbai)
🏢 Colliers
📍 Mumbai