Riverbed, the leader in AIOps for observability, helps organizations optimize their users’ experiences by leveraging AI automation for the prevention, identification, and resolution of IT issues. With over 20 years of experience in data collection and AI and machine learning, Riverbed’s open and
AI-powered observability platform
and solutions optimize digital experiences and greatly improve IT efficiency. Riverbed also offers industry-leading
Acceleration solutions
that provide rapid, agile, secure acceleration of any app, over any network, to users anywhere. Together with our thousands of market-leading customers globally – including 95% of the FORTUNE 100 – we are empowering next-generation digital experiences. Learn more at
riverbed.com
Position
Title:
Renewals Operations Specialists

Location:
Bangalore, India (Hybrid)

Specific Working Arrangements/Schedule:
Supporting Extended EMEA, India Timezones.

We are seeking a Renewal Operations Specialist to support the management of subscription renewals across Riverbed’s global customer base.



This role plays a key part in ensuring predictable recurring revenue, supporting customer retention, and enabling smooth renewal transactions.

The Renewal Operations Specialist will work closely with Sales, Customer Success, Finance, and Legal teams to ensure timely renewal processing, accurate forecasting, and strong customer engagement throughout the renewal lifecycle.

What You Will Do
- Manage the end-to-end renewal lifecycle for a portfolio of customer accounts.
- Prepare and deliver renewal quotes and pricing proposals in collaboration with Account Executives and Customer Success Managers.
- Engage with customers and internal stakeholders 90–120 days prior to subscription expiration to initiate renewal discussions.
- Identify opportunities for upsell, cross-sell, and contract co-terming during the renewal process.
- Ensure compliance with pricing guidelines, contractual obligations, and approval workflows.
- Maintain accur

📌 Renewals Operations Specialist (Bengaluru)
🏢 Riverbed Technology
📍 Bengaluru