- Role:
Customer Support Engineer (Remote)
- Location:
Remote (Work from Anywhere)
- Job Type:
Full-Time
- Payout:
Competitive, based on experience
Role Overview:
We are hiring for one of our clients, seeking a Customer Success Manager (India) to work on a full-time basis. The talent success team ensures everyone using the platform has a delightful experience end to end, from applying to job listings through accepting offers and getting paid. You will be responsible for providing a speedy and delightful experience when users run into issues or have questions.
Key Responsibilities:
• Investigate talent-reported issues end-to-end: reproduce bugs, identify root causes, and separate UX friction, model edge cases, and system defects.
• Debug across the AI + SaaS stack using telemetry, logs, network inspection, and database queries to understand production behavior.
• Triage with sound judgment—escalate true engineering issues and resolve others via configuration, prompt refinement, or clear user guidance.
• Surface systemic patterns and product risks to engineering and product leadership.
• Create clear documentation and runbooks to reduce repeat issues and improve resolution speed.
Required Skills & Qualifications:
• Experience debugging web applications with a solid understanding of modern SaaS issues.
• Ability to communicate with precision, professionalism, and empathy in English.
• Familiarity with telemetry, logs, and database queries for troubleshooting production systems.
• Experience working in a remote, customer-facing support role with substantial overlap with Pacific Time (PT/PST) working hours.
• Capacity to triage issues and escalate engineering problems effectively.
• Ability to identify UX friction and systemic product risks.
• Knowledge of AI-led interview platforms or similar SaaS products is beneficial.
• Strong documentation skills for creating runbooks and training materials.
• Experience collaborating with engineering teams to res
📌 Customer Support Engineer (India)
🏢 Hired
📍 India