Bengaluru, KarnatakaNoida, Uttar Pradesh

Job Summary

Logical Activation | Layer 3 Activation Global

Global Layer 3 Activation Engineer is responsible for all activation activities including customer self-activation, attended activation, prebuilds, hot cuts and changes.

Key Responsibilities

Responsibilities:
Prep activities include coordination of Third-Party Access Providers, prepping the circuit for the activation, and coordinating with the client and Order Management

Prebuild

Customer self-scheduled activations

On demand & pre-Scheduled WAN/LAN activation

Scheduled migrations / hot cuts / changes

Automated Call Distributor (ACD) Support

Coordination of LEC / PTT / FOPs related to activations.

Escalation support

Dedicated Customer / Project support

This also includes support for calls from Customers and internal Verizon groups as well as escalation support

Skill Requirements

Skills and Qualifications

Very good knowledge of Telecommunications

Familiar with working with Telco Local Exchange/Central Office Access (Ethernet, DSL Local Loop (e.g., T1, E1,



or fiber optic connections)

Experienced in Networking, OSI Model & Networking resources & topology like Hubs, Switches, Routers (mainly Layer 1 & 2 devices)

Hands-on knowledge of Networking Protocols & Ports (TCP/IP, PIP, OSPF, DNS, DHCP, Routing, Switching, Subnetting)

Good awareness of Security (Firewall)

Knowledge of Network Transportation such as VPN, VLAN, WLAN etc.

Valuable communication skills

International Telecoms and Networking experience of 3+ year

Hands-on using multiple applications

Telco Technical Support experience like resolving Connection/Wi-Fi/Speed Issues

Good observation skills and documentation skills for Problem management & Escalation

Relevant College Degree

Industry certifications such as CCNA/P, Network+, JNCIA/P/CIS

Other Requirements

1. Optional But Valuable Certifications In Voice Communication Or Itil Foundations
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