Key Responsibilities1. Flight Booking & Ticketing
- Handle domestic and international flight bookings through GDS, airline portals and other booking platforms.
- Search and compare fares, schedules, availability and applicable fare rules.
- Make reservations and issue tickets accurately within defined timelines.
- Handle PNR creation, ticket issuance, cancellations, rebooking and amendments.
- Ensure correct passenger details, fare basis, baggage allowance and other ticketing information.

2. Reissue, Cancellation & Refunds
- Process ticket cancellations, refunds and reissues as per airline fare rules.
- Handle schedule changes, flight cancellations and involuntary changes.
- Calculate applicable cancellation charges, reissue fees and fare differences.
- Coordinate with airlines, consolidators and suppliers for refund follow-ups.
- Maintain accurate records of pending refunds and outstanding cases.

3. B2B Travel Agent & Corporate Support
- Provide ticketing and reservation support to Zourney's travel agent and corporate customers.




- Respond quickly to booking and ticketing requests received through phone, email and internal platforms.
- Support travel agents with fare rules, baggage information, seat availability and ticketing deadlines.
- Coordinate with the sales and account management teams to resolve customer issues.

4. Airline & Supplier Coordination
- Coordinate with airlines, consolidators, GDS providers and other travel suppliers.
- Resolve ticketing failures, payment issues, booking errors and schedule-change cases.
- Track airline notifications and operational updates that may impact customer bookings.

5. Operational Excellence
- Ensure zero/minimal errors in passenger names, travel dates, sectors, fares and ticket details.
- Maintain proper documentation for all bookings and transactions.
- Follow Zourney's SOPs for booking, ticketing, cancellation, refund and escalation processes.
- Maintain daily MIS for bookings, cancellations, refunds and pending c

📌 Air Travel Ticketing (Gurugram)
🏢 Zourney.in
📍 Gurugram