Role & responsibilities:

1. Complete responsibility of Integration between states centre support.
2. Pan India Telecom circle integration for all TFNs.
3. Responsible for capturing query data received to incoming calls both at NHA and State Call centre.
4. Possess in-depth knowledge of Voice contact centre, PBX, Cloud contact centre, Telephony system, etc.
5. Preparing & compiling & pre-presenting various weekly/monthly MIS reports pertaining to process. and productivity
6. Develop Dashboards to give an operational overview.
7. Billing Cycle Management for divisional files on E- office.
8. Program managing the Bid Management on GeM & CPPP for Call Centre.
9. Interpersonal skills and experience in presenting Problem solving and project management experience.
10. Contact Centre Liaison Officer for all Inter State Coordination dealing with State Health Authorities. MOHFW and NHA.
11. Other related duties as assigned by competent Authority at NHA.

Preferred candidate profile:

Graduate with 5+ years of experience.

📌 Call Centre Consultant_NHA (New Delhi)
🏢 National Institute for Smart Government (NISG)
📍 New Delhi