WorkingHours: 05:00 PM - 02:00 AM IST (Transportation Available)
Role OverviewThe Operations Lead will be responsible for managing and stabilizingFacility Operations Support processes, ensuring high-quality service delivery,operational.

Key Responsibilities:
- Lead day-to-day application support and production operations.
- Monitor application health, performance, availability, and system alerts.
- Manage and resolve L1/L2/L3 incidents, service requests, and production issues within defined SLAs.
- Perform root cause analysis (RCA) for recurring and critical incidents and implement preventive actions.
- Coordinate with development, infrastructure, database, network, and vendor teams for issue resolution.
- Lead application deployments, patches, releases, and production change activities.
- Ensure proper incident, problem, change, and knowledge management processes.
- Track application KPIs, SLA adherence, ticket volumes, and operational performance.
- Prepare operational reports and communicate application status to business and senior stakeholders.




- Identify opportunities for automation, process optimization, and reduction of recurring incidents.
- Maintain application support documentation, SOPs, runbooks, and knowledge repositories.
- Mentor and guide support team members and manage workload, priorities, and escalations.
- Participate in on-call/247 support activities where required.
- Ensure compliance with security, audit, access-control, and IT service management standards.

Competencies
- Solid operations management and process knowledge
- Effective people leadership and team management
- Stakeholder management and communication skills
- Analytical thinking & problem-solving
- Experience in process improvement /auto.

Experience
- Graduate/Postgraduate with relevant experience in operations
- Proven experience in handling teams and managing processes
- Experience in Facility Ops / Reporting / Workforce operations is preferred
- Success Metrics (KPIs).

📌 Lead - Operations Application Support (Hyderabad)
🏢 Clean Harbors
📍 Hyderabad