Sutherland is now hiring dynamic individuals to join our team as a Customer Support Associates.

Are you a fast thinker with strong typing skills and a passion for solving problems? Are you curious, detail-oriented, and excited to support global B2B clients?

If this sounds like you, we want you on our team

In this role, you will get to:
- Be the primary point of contact for our Business-to-Business customers through Chat.
- Provide timely, accurate, and skilled support while maintaining service-level agreements (SLAs).
- Take full ownership of each interaction with proactive problem-solving and excellent customer service.
- Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.
- Maintain customer records and call documentation in our systems with precision.
- Meet performance metrics such as quality, productivity, attendance, and first-contact resolution.
- Suggest process improvements and flag recurring customer issues through proper channels.

Our most successful candidates will have:




- Excellent verbal and written communication skills in English (B2 level or higher).
- Typing speed of 30 WPM with 93% accuracy.
- Strong customer service mindset with active chat communication skills.
- Ability to empathize with customers, manage time effectively, and work independently.
- Basic user-level knowledge of Windows operating systems.
- Familiarity with email etiquette and multi-channel communication (chat, voice).
- High school diploma or equivalent and above.
- freshers welcome.

We will give you:
- A fast-paced, global work environment where your voice matters.
- Skills for life: problem-solving, professionalism, adaptability, and communication.
- A team that feels like family and celebrates every win big or small.
- A platform to grow quickly within a global MNC with learning and development opportunities.
- Recognition and rewards as you shape your career journey.

📌 Hiring For International Voice Process (Kochi)
🏢 Sutherland
📍 Kochi