Key Responsibilities:
- Monitor production applications and infrastructure hosted on AWS
- Manage and troubleshoot incidents, service requests, and outages
- Provide L2/L3 production support for cloud-based applications
- Perform root cause analysis (RCA) and implement preventive measures
- Support Akamai CDN configurations, IP ranges, caching, application properties and content delivery issues.
- Handle aws deployments, releases, and setting validations
- Work closely with DevOps, network, and application teams
- Ensure adherence to SLAs, uptime, and performance targets
- Maintain documentation for incidents, fixes, and process.
Experience:
- Minimum 5 years of experience in Production/Application Support
- Minimum 2 years working with AWS or Akamai
📌 Production Support (Bengaluru)
🏢 Tata Consultancy Services
📍 Bengaluru
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