Job Summary

We are seeking a motivated and CCNA-certified Network Support Engineer to join our Support Center team. The ideal candidate will provide first-level technical support, monitor network infrastructure, troubleshoot connectivity issues, and ensure timely resolution of customer incidents while maintaining high service standards.

Key Responsibilities
- Monitor network devices, servers, and connectivity using network monitoring tools.
- Provide Level 1 technical support for LAN, WAN, Wi-Fi, VPN, and internet-related issues.
- Troubleshoot routers, switches, firewalls, and network connectivity problems.
- Configure and maintain Cisco network devices as per standard procedures.
- Create, update, and resolve support tickets within SLA timelines.
- Escalate complex issues to Level 2/Level 3 support teams.
- Perform basic network diagnostics and root cause analysis.
- Maintain documentation of incidents, configurations, and resolutions.
- Coordinate with customers, vendors,



and internal teams for issue resolution.
- Participate in shift-based operations, including weekends and holidays, if required.

Required Skills
- Valid CCNA certification.
- Good understanding of TCP/IP, OSI Model, VLANs, Subnetting, Routing, and Switching.
- Knowledge of DHCP, DNS, NAT, VPN, and basic firewall concepts.
- Familiarity with Cisco routers and switches.
- Basic knowledge of Windows and Linux operating systems.
- Solid troubleshooting and analytical skills.
- Good verbal and written communication skills.
- Customer-focused attitude with the ability to work in a team.

Preferred Skills
- Knowledge of network monitoring tools (PRTG, SolarWinds, Nagios, etc.).
- Basic understanding of ITIL processes.
- Exposure to cloud networking is an added advantage.

Pay: From ₹11,325.83 per month

Work Location: In person

📌 Technical Consultant (Kochi)
🏢 Secure Solutions
📍 Kochi