About the Role

Were hiring a Junior Atlassian Support Technician to join our IT Tools team. In this role, you’ll provide day-to-day support for our enterprise Atlassian platform — Jira Data Center and Confluence Data Center — serving a global user community of approximately 1,700 users across 300+ projects. You’ll work alongside a Senior Atlassian Administrator, handling user-facing support while building deep expertise in enterprise collaboration tooling.

This is a strong opportunity for someone early in their career who is curious, methodical, and excited to grow into a full Atlassian administrator over time.

Responsibilities
- Serve as first-line support for Jira and Confluence users via our ITSM ticketing system
- Triage and resolve common requests: user access, permission schemes, project and space configuration, workflow questions, and plugin behaviour
- Provision and maintain user accounts, groups, and directory synchronization with Active Directory
- Create and maintain Jira projects, Confluence spaces, dashboards, filters, and basic automation rules




- Build and tune reports in eazyBI in response to stakeholder requests
- Author Jira automation rules and assist with ScriptRunner scripts under guidance
- Maintain platform documentation, runbooks, and end-user knowledge base articles
- Support plugin lifecycle activities: evaluations, upgrades, and license tracking
- Assist with patching, upgrades, and scheduled maintenance windows on the Atlassian server estate
- Escalate complex issues with transparent reproduction steps and supporting context
- Identify recurring pain points and propose configuration or process improvements.

Required Skills
- 1–2 years of hands-on experience administering or power-using Jira and Confluence (Data Center or Cloud)
- Working knowledge of Jira fundamentals: projects, issue types, workflows, screen schemes, permission schemes, and notification schemes
- Familiarity with Confluence space administration, page restrictions, and templ

📌 Atlassian Support Technician (Hyderabad)
🏢 Semtech
📍 Hyderabad