Job Title: Specialist, Test Center Support (Network Operations Center)

Summary

The
Specialist, Test Center Support (Network Operations Center)
monitors, supports, and maintains Pearson Qualified Assessments owned Test Centers network, systems, security, and endpoint infrastructure to ensure high availability and optimal performance. This role blends real‑time network monitoring with hands‑on troubleshooting across network devices, Windows Server environments, identity platforms, endpoint management, patching systems, and CCTV technologies. The ideal candidate is analytical, calm under pressure, and comfortable working across multiple layers of IT operations.

Key Responsibilities
- Monitor network performance
using NOC tools to detect outages, latency, or service degradation.
- Respond to incidents
by diagnosing root causes, escalating when required, and ensuring timely resolution.
- Perform Level 1–2 troubleshooting
across routers, switches, firewalls, servers, and connectivity issues.
- Support Windows Server environments
, including service checks, patching coordination,



and basic administration.
- Manage and troubleshoot Active Directory
, including user provisioning, group policies, and authentication issues.
- Support Windows 11 endpoints
, resolving OS, login, performance, and connectivity issues.
- Assist with Microsoft Intune device management
, including compliance checks, configuration profiles, and application deployment issues.
- Support identity and access issues in Microsoft Entra ID
, including MFA, SSO, conditional access, and user lifecycle tasks.
- Participate in Microsoft and third‑party patching cycles
, including monitoring deployments, troubleshooting failures, and ensuring compliance.
- Provide support for CCTV systems
, including analogue and IP‑based cameras, NVR/DVR systems, and video management platforms.
- Troubleshoot CCTV connectivity issues
, camera failures, recording problems, and network‑related video streaming issues.
- Handl

📌 Specialist, Test Center Support (Noida)
🏢 Pearson
📍 Noida