Job Summary:

Incheon Kia is looking for a Telecaller Executive to support our Sales, Service, and Customer Relationship Management (CRM) teams. The role involves communicating with existing and prospective customers, generating leads, scheduling appointments, following up on inquiries, and maintaining strong customer relationships.

Key Responsibilities:
- Make outbound calls to prospective and existing customers.
- Follow up on sales inquiries, test-drive requests, and showroom visits.
- Contact customers regarding vehicle service due dates, insurance renewals, and promotional offers.
- Schedule appointments for vehicle sales and service.
- Maintain and update customer information in the CRM system.
- Respond to customer queries and provide accurate information about products and services.
- Conduct customer feedback and satisfaction calls.
- Coordinate with Sales and Service teams for customer follow-ups.
- Achieve daily, weekly, and monthly calling and follow-up targets.
- Prepare and submit regular call reports to management.

Requirements:




- Plus Two / Diploma / Degree.
- Good communication skills in Malayalam and basic English.
- Basic computer knowledge and familiarity with MS Office.
- Good interpersonal and customer-handling skills.
- Robust follow-up and organizational abilities.
- Ability to work in a target-driven environment.

Experience:
- Freshers are welcome to apply.
- Previous experience in telecalling, customer service, CRM, sales, or the automobile industry will be an added advantage.

Skills:
- Excellent verbal communication
- Customer service
- Telecalling and follow-up
- Lead generation
- Customer relationship management
- Persuasion and interpersonal skills
- Basic computer skills
- Target-oriented approach

Pay: ₹13,000.00 - ₹20,000.00 per month

Benefits:
- Cell phone reimbursement
- Health insurance
- Life insurance
- Paid sick time
- Provident Fund

Work Location: In person

📌 Tele Caller Executive (Kochi)
🏢 Incheon KIA
📍 Kochi