Experience:-8 – 10 years in real estate CRM/post-sales, with strong command of the RERA Act

Qualification:- Graduate/MBA; sound legal/regulatory understanding of real estate transactions

Key Responsibilities
- Manage the complete post-sales customer lifecycle — booking, agreement, payments, possession
- Ensure all documentation, disclosures and processes strictly comply with the RERA Act and other applicable regulations
- Handle customer queries, escalations and grievances to ensure high satisfaction levels
- Coordinate demand letters, payment schedules, reminders and collections with Finance
- Liaise with legal team on agreements, RERA filings and compliance-related matters
- Lead and mentor the CRM team; set up SOPs for efficient post-sales servicing

Key Skills

In-depth knowledge of the RERA Act, solid customer-orientation, documentation and team-management skills

Pay: ₹60,000.00 - ₹100,000.00 per month

Work Location: In person

📌 AGM – CRM (Gurugram)
🏢 mapplehill credits Holdings and Leasing
📍 Gurugram