A Banking Executive – Centralised Collection is responsible for managing customer accounts with overdue payments, contacting customers for collections, negotiating repayment arrangements, and ensuring timely recovery of outstanding dues while maintaining customer relationships and adhering to company policies.
Key Responsibilities:
* Contact customers through calls, emails, and messages regarding pending payments.
* Follow up on overdue accounts and ensure timely collections.
* Negotiate payment plans and resolve customer queries related to outstanding amounts.
* Maintain accurate records of collection activities and customer interactions.
* Achieve assigned collection targets and recovery goals.
* Coordinate with internal departments to resolve payment-related issues.
* Ensure compliance with banking regulations and company collection policies.
* Prepare and submit collection reports to management.
Required Skills:
* Valuable communication and negotiation skills.
* Basic knowledge of banking and financial products.
* Ability to handle customers professionally and resolve conflicts.
* Proficiency in MS Office and data entry.
* Strong analytical and problem-solving abilities.
* Ability to work under pressure and meet targets.